I deal with clinical trial site performance. My work involves creating visual dashboards that show key performance indicators (KPIs). I leverage ML algorithms to analyze historical site data and forecast site performance for specific indications.

This organization deals with a Third Party Risk Management System. I applied a classification model to categorize HTTP status codes, developed AWS-based data pipelines using S3, Glue, and RDS, and set up the monitoring and alerting infrastructure for new issues.

I worked in the financial domain at Synchrony Bank, dealing with the credit card application. I wrote optimized SQL queries to improve the performance and efficiency of our batch process, maintained the QA environment for API testing and new features, and handled the server load and services deployed on cloud infrastructure.

I performed root cause analysis for website issues reported on ServiceNow, providing solutions for recurring problems. I offered production environment support, including incident creation, troubleshooting, debugging, and documentation. Additionally, I created dashboards and alerts to detect potential issues, escalating them for resolution. I also created accurate Splunk queries to analyze errors in production.

I managed cardholder complaints related to login, registration, and payments in the application through ticketing. I debugged issues and provided resolutions to clients. I implemented offer and content changes in the user interface. Additionally, I handled monitoring, created dashboards, and generated reports to support data-driven decision-making.